{"id":1453,"date":"2018-05-12T21:53:48","date_gmt":"2018-05-12T19:53:48","guid":{"rendered":"https:\/\/www.hear-her.com\/?page_id=1453"},"modified":"2021-08-18T11:19:39","modified_gmt":"2021-08-18T09:19:39","slug":"support","status":"publish","type":"page","link":"https:\/\/www.hear-her.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h3>Manual<\/h3>\n<p><span style=\"font-weight: 400;\">Here you can find the manual for your h\u00ebr headphones for direct download.<\/span><\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Englisch.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1459 size-medium\" src=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/02\/her-headphone-manual-cover.jpg\" alt=\"\" width=\"259\" height=\"300\" \/><\/a><\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Deutsch.pdf\">German<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Englisch.pdf\">English<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Franzoesisch.pdf\">French<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Italienisch.pdf\">Italian<\/a> | <a href=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/11\/her-Manual-Polnisch.pdf\">Polish<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Spanisch.pdf\">Spanish<\/a><\/p>\n<h3><\/h3>\n<h3>CE Declaration<\/h3>\n<p><a href=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2021\/08\/CE-Declaration.pdf\">Download CE Declaration h\u00ebr headphones (HF8)<\/a><\/p>\n<h3><\/h3>\n<h3>Tutorial Pairing<\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/c6JWSMJPP-Y?rel=0&amp;color=white\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<h3>Support<\/h3>\n<p>If you should have problems with your headphones, you can contact us directly via the <a href=\"\/kontakt\/\">contact form<\/a> or by <a href=\"mailto:support@hear-her.com\">e-mail<\/a>.<\/p>\n<h3>Service<\/h3>\n<p>You don&#8217;t like your headphones?\u00a0Within 14 days from the date of purchase you can return your headphones free of charge (within the EU) and without giving any reason.\u00a0<a href=\"\/en\/cancellation-policy\/\">Further information on revocation<\/a><\/p>\n<p>Your headphones are defective or damaged? To check your complaint, please do not return the item directly, but contact us first. If there is a warranty claim within the first year of purchase, please complete the returns form so that we can organize the return as quickly as possible:<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1333-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"1333\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1453#wpcf7-f1333-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1333\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1333-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seriennummer*\/Serial number* (can be found on the package besides QR code)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"serial-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Rechnungsnummer* \/ Invoice number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"invoice-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"invoice-number\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69e68442bc4ac-wrapper\" class=\"wpcf7-form-control-wrap my-address-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69e68442bc4ac-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69e68442bc4ac-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-address\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> E-Mail \/ email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69e68442bc58b-wrapper\" class=\"wpcf7-form-control-wrap my-email-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69e68442bc58b-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69e68442bc58b-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-email\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> Retourengrund*\/Return reason*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Bitte beschreib den Fehler so genau wie m\u00f6glich. Schlagw\u00f6rter wie &quot;defekt&quot;, &quot;geht nicht&quot;, sind unzul\u00e4ssig (mindestens 25 Zeichen). \/ Please describe the error as accurately as possible. Key-words such as &quot;defective&quot;, &quot;not working&quot; are inadmissible (at least 25 characters).\" name=\"return-reason\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><i>Mit dem Absenden des Retourenformulars erkl\u00e4rst du dich damit einverstanden, dass deine Daten zur Bearbeitung des Anliegens verwendet werden (weitere Informationen und Widerrufshinweise findest du in unserer <a href=\"\/datenschutzerklaerung\/\">Datenschutzerkl\u00e4rung<\/a>).<\/i>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Senden\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Manual Here you can find the manual for your h\u00ebr headphones for direct download. German | English | French | Italian | Polish&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/her-pages.php","meta":{"footnotes":""},"class_list":["post-1453","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/pages\/1453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/comments?post=1453"}],"version-history":[{"count":6,"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/pages\/1453\/revisions"}],"predecessor-version":[{"id":9365,"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/pages\/1453\/revisions\/9365"}],"wp:attachment":[{"href":"https:\/\/www.hear-her.com\/en\/wp-json\/wp\/v2\/media?parent=1453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}