{"id":1196,"date":"2018-04-23T21:41:45","date_gmt":"2018-04-23T19:41:45","guid":{"rendered":"https:\/\/www.hear-her.com\/?page_id=1196"},"modified":"2018-11-12T22:56:36","modified_gmt":"2018-11-12T21:56:36","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/www.hear-her.com\/es\/ayuda\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<h3>Manual<\/h3>\n<p>Aqu\u00ed puedes descargar directamente el manual de tus auriculares h\u00ebr.<\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Deutsch.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-774 size-medium\" src=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/02\/her-headphone-manual-cover.jpg\" alt=\"\" width=\"259\" height=\"300\" \/><\/a><\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Deutsch.pdf\">Alem\u00e1n<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Englisch.pdf\">Ingl\u00e9s<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Franzoesisch.pdf\">Franc\u00e9s<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Italienisch.pdf\">Italiano<\/a> | <a href=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/11\/her-Manual-Polnisch.pdf\">Polaco<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Spanisch.pdf\">Espa\u00f1ol<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>Emparejamiento de Tutoriales<\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/KpaM28bcnTc?rel=0&amp;color=white\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<h3>Ayuda<\/h3>\n<p>En caso de tener problemas con tus auriculares puedes ponerte en contacto con nosotros directamente a trav\u00e9s del <a href=\"\/kontakt\/\">formulario de contacto<\/a> o por <a href=\"mailto:support@hear-her.com\">correo electr\u00f3nico<\/a>.<\/p>\n<h3>Servicio<\/h3>\n<p>No te gustan tus auriculares, \u00bfverdad? Puede devolver los auriculares h\u00ebr de forma gratuita (dentro de la UE) y sin dar ninguna raz\u00f3n en un plazo de 14 d\u00edas a partir de la fecha de compra.\u00a0<a href=\"https:\/\/www.hear-her.com\/es\/instruccion-de-revocacion\/\">M\u00e1s informaci\u00f3n sobre la revocaci\u00f3n<\/a><\/p>\n<p>\u00bfSus auriculares est\u00e1n defectuosos o da\u00f1ados? Para comprobar su queja, por favor no devuelva el art\u00edculo directamente, pero p\u00f3ngase en contacto con nosotros primero. Si hay un reclamo de garant\u00eda dentro del primer a\u00f1o de la compra, por favor complete el formulario de devoluci\u00f3n para que podamos organizar la devoluci\u00f3n tan pronto como sea posible:<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1333-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"1333\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1196#wpcf7-f1333-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1333\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1333-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seriennummer*\/Serial number* (can be found on the package besides QR code)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"serial-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Rechnungsnummer* \/ Invoice number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"invoice-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"invoice-number\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69f51f70bc251-wrapper\" class=\"wpcf7-form-control-wrap my-address-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69f51f70bc251-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69f51f70bc251-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-address\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> E-Mail \/ email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69f51f70bc2ff-wrapper\" class=\"wpcf7-form-control-wrap my-email-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69f51f70bc2ff-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69f51f70bc2ff-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-email\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> Retourengrund*\/Return reason*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Bitte beschreib den Fehler so genau wie m\u00f6glich. Schlagw\u00f6rter wie &quot;defekt&quot;, &quot;geht nicht&quot;, sind unzul\u00e4ssig (mindestens 25 Zeichen). \/ Please describe the error as accurately as possible. Key-words such as &quot;defective&quot;, &quot;not working&quot; are inadmissible (at least 25 characters).\" name=\"return-reason\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><i>Mit dem Absenden des Retourenformulars erkl\u00e4rst du dich damit einverstanden, dass deine Daten zur Bearbeitung des Anliegens verwendet werden (weitere Informationen und Widerrufshinweise findest du in unserer <a href=\"\/datenschutzerklaerung\/\">Datenschutzerkl\u00e4rung<\/a>).<\/i>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Senden\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Manual Aqu\u00ed puedes descargar directamente el manual de tus auriculares h\u00ebr. Alem\u00e1n | Ingl\u00e9s | Franc\u00e9s | Italiano | Polaco | Espa\u00f1ol &nbsp;&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/her-pages.php","meta":{"footnotes":""},"class_list":["post-1196","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/pages\/1196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/comments?post=1196"}],"version-history":[{"count":9,"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/pages\/1196\/revisions"}],"predecessor-version":[{"id":3733,"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/pages\/1196\/revisions\/3733"}],"wp:attachment":[{"href":"https:\/\/www.hear-her.com\/es\/wp-json\/wp\/v2\/media?parent=1196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}