{"id":1687,"date":"2018-05-26T15:13:40","date_gmt":"2018-05-26T13:13:40","guid":{"rendered":"https:\/\/www.hear-her.com\/?page_id=1687"},"modified":"2018-11-12T22:55:12","modified_gmt":"2018-11-12T21:55:12","slug":"soutien","status":"publish","type":"page","link":"https:\/\/www.hear-her.com\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"<h3>Manuel d\u2019utilisation<\/h3>\n<p>Vous trouverez ici le Manuel d\u2019utilisation en t\u00e9l\u00e9chargement direct pour vos \u00e9couteurs h\u00ebr.<\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Franzoesisch.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1693 size-medium\" src=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/02\/her-headphone-manual-cover.jpg\" alt=\"\" width=\"259\" height=\"300\" \/><\/a><\/p>\n<p><a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Deutsch.pdf\">Allemand<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Englisch.pdf\">Anglais<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Franzoesisch.pdf\">Fran\u00e7ais<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Italienisch.pdf\">Italienne<\/a> | <a href=\"https:\/\/www.hear-her.com\/wp-content\/uploads\/2018\/11\/her-Manual-Polnisch.pdf\">Polonais<\/a> | <a href=\"https:\/\/hear-her.com\/wp-content\/uploads\/2018\/02\/her-Manual-Spanisch.pdf\">Espagnol<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>Tutoriel pour l\u2019association des \u00e9couteurs Bluetooth<\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/27gRw0rEaig?rel=0&amp;color=white\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<h3>Soutien<\/h3>\n<p>Si vous rencontrez des probl\u00e8mes avec vos \u00e9couteurs, vous pouvez nous contacter directement via le <a href=\"\/kontakt\/\">formulaire en ligne<\/a> ou par <a href=\"mailto:support@hear-her.com\">email<\/a>.<\/p>\n<h3>Service<\/h3>\n<p>Vous n&rsquo;aimez pas vos \u00e9couteurs, n&rsquo;est-ce pas ? Dans les 14 jours suivant la date d&rsquo;achat, vous pouvez retourner votre casque d&rsquo;\u00e9coute gratuitement (pour les pays membres de l\u2019Union Europ\u00e9enne) et sans donner de raison.\u00a0<a href=\"https:\/\/www.hear-her.com\/widerrufsbelehrung\/\">Plus d&rsquo;informations sur la r\u00e9vocation<\/a><\/p>\n<p>Votre casque est d\u00e9fectueux ou endommag\u00e9 ? Pour v\u00e9rifier votre r\u00e9clamation, veuillez ne pas retourner l&rsquo;article directement, mais contactez-nous d&rsquo;abord. S&rsquo;il y a une r\u00e9clamation de garantie au cours de la premi\u00e8re ann\u00e9e d&rsquo;achat, veuillez remplir le formulaire de retour afin que nous puissions organiser le retour le plus rapidement possible :<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1333-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"1333\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1687#wpcf7-f1333-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1333\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1333-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seriennummer*\/Serial number* (can be found on the package besides QR code)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"serial-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Rechnungsnummer* \/ Invoice number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"invoice-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"invoice-number\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69de2a6c27ab2-wrapper\" class=\"wpcf7-form-control-wrap my-address-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69de2a6c27ab2-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69de2a6c27ab2-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-address\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> E-Mail \/ email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69de2a6c27b9b-wrapper\" class=\"wpcf7-form-control-wrap my-email-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69de2a6c27b9b-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69de2a6c27b9b-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"my-email\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> Retourengrund*\/Return reason*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Bitte beschreib den Fehler so genau wie m\u00f6glich. Schlagw\u00f6rter wie &quot;defekt&quot;, &quot;geht nicht&quot;, sind unzul\u00e4ssig (mindestens 25 Zeichen). \/ Please describe the error as accurately as possible. Key-words such as &quot;defective&quot;, &quot;not working&quot; are inadmissible (at least 25 characters).\" name=\"return-reason\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><i>Mit dem Absenden des Retourenformulars erkl\u00e4rst du dich damit einverstanden, dass deine Daten zur Bearbeitung des Anliegens verwendet werden (weitere Informationen und Widerrufshinweise findest du in unserer <a href=\"\/datenschutzerklaerung\/\">Datenschutzerkl\u00e4rung<\/a>).<\/i>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Senden\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Manuel d\u2019utilisation Vous trouverez ici le Manuel d\u2019utilisation en t\u00e9l\u00e9chargement direct pour vos \u00e9couteurs h\u00ebr. Allemand | Anglais | Fran\u00e7ais | Italienne |&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/her-pages.php","meta":{"footnotes":""},"class_list":["post-1687","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/pages\/1687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/comments?post=1687"}],"version-history":[{"count":3,"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/pages\/1687\/revisions"}],"predecessor-version":[{"id":3729,"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/pages\/1687\/revisions\/3729"}],"wp:attachment":[{"href":"https:\/\/www.hear-her.com\/fr\/wp-json\/wp\/v2\/media?parent=1687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}