Cancellation policy

Cancellation policy & Cancellation Form

Consumers have a right of revocation under the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his self-employed professional activity:

A. Cancellation policy

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the last goods.

To exercise your right of revocation, you must inform us (sonic sales GmbH, Liebigstr. 24, 33803 Steinhagen, Germany, Tel.: +495204-9247888,, E-Mail: support@hear-her.com) by means of a clear declaration (e.g. a letter or E-Mail sent by post) about your decision to revoke this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

General information

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Revocation form

If you wish to cancel the contract, please fill out this form.

Mit dem Absenden des Widerrufsformulars erklärst du dich damit einverstanden, dass deine Daten zur Bearbeitung des Anliegens verwendet werden (weitere Informationen und Widerrufshinweise findest du in unserer Datenschutzerklärung).

To cancel the contract, you can also print out this sample cancellation form and send it back to us.

sonic sales GmbH
Liebigstr. 24
33803 Steinhagen
Germany
E-Mail: support@hear-her.com

Vertreten durch die IT-Recht Kanzlei